And again, why? How did I get my player's card? With my license. I had no idea I needed the actual license. What good is a player's card, multiple forms of ID, contest entries, and obviously picture of my license in my phone, etc. Absolute disgust and joke of a casino and customer service. And bc I only had my license kept in my phone, I was not allowed to spin. Not like it was thousands of dollars or a new car. There are many places hiring where she does not have to speak to people, if she hates her job that much!! If she has an attitude cashing people out, tell her to go work at another place that doesn't interact with the general public, because she seems to not like being nice to people. You need to hire someone to replace her that has better manners and is so condescending and rude to customers. Also, the Asian lady working in the main cage area/for Sportsbook (shes the only Asian associate ( I am not trying to be racist either, this just identify her better) in the evening and overnight. Many of us drive far from other states to gamble and cannot stay for long periods of time to wait. You guys have people working the windows at all times, so why not the same for Sportsbook customers. You should not let managers take lunches at the same time. I have to drive all the way from Dayton, OH to cash my winning tickets and then have to wait 45 minutes because a manager is not there to approve my ticket. It's incredibly rude that you guys don't have management there 24/7. I was at your location recently to cash in a sportsbook ticket. No entertainment, No customer service or Players Club booth open, no buffet, no steak house, not much fun and expensive max bets. But didn't enjoy the casino and having their main restaurants closed the whole time we were there didn't help make this visit enjoyable for sure. But hey, we visited, spent some money and while we were there for only 2 days and didn't leave with their money, it was entertainment and we didn't go over our budget. slot maximum bets were outrageously expensive at $6.00 to $8.00 max bets on penny machines. But casino's have gotten greedy as Hollywood Casino Ind. The casino was clean and appeared to be moving more slots out to other locations or perhaps reprogramming them as a bunch were tagged and unplugged, The worst thing is most slots do not really pay out much with minimum bids as the odds are way against you with lower bets. The good news is the Casino was a ghost town, so we had the choices of any slot and any table game. Even the casino customer service and players card booth was closed so my wife couldn't get a players card. on a Sunday and Monday is just about everything is closed. The problem with going to Hollywood Casino Ind.

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